Mary Handley, with the Senior Information and Assistance Office located at DCS, and Gloria Strehlen with the DCS One Stop have been assisting seniors with their questions and activities regarding changes with their banking.
The Federal Deposit Insurance Commission (FDIC) announced on April 27 that the BOES had been closed that day by the Maryland Commissioner of Financial Regulation, which appointed the FDIC as receiver. In a prepared statement, the FDIC said, “To protect the depositors, the FDIC created the Deposit Insurance National Bank of Eastern Shore (DINB), which will remain open until May 25, 2012 to allow depositors access to their insured deposits and time to open accounts at other insured institutions.”
The news caused depositors to rush to DINB when it reopened on April 30, and to other banks, where they tried to make necessary changes. With many seniors getting their Social Security funds via direct deposit, and paying their bills with automatic withdrawals, they were anxious to find solutions.
“I think the banks have been very helpful,” Ms. Strehlen said. But elderly citizens sometimes have issues for which they need special attention, and this is where DCS staff comes in, offering guidance and reassurance, all free of charge.
For instance, complicated automated messages sometimes leave an elderly person wishing he could talk to a live representative. Ms. Strehlen said, “A lot of seniors get very frustrated with calling companies, because of all the buttons they have to push.”
Clients have already arrived at the One Stop Office – the small white building on the DCS property at the corner of Md. 16 and Chesapeake Drive - asking for help. “We called places of business to get new routing numbers” for payments of household bills, Ms. Strehlen said.
For more information from the FDIC, visit www.fdic.gov. The One Stop Office can be reached at 410-221-7600.