Delmarva Community Services, Inc., observes Title VI rules, which assure that no person shall, on the grounds of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964 and the Civil Rights Act of 1987, be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity.
To file a complaint:
To file a complaint:
- A formal complaint must be filed within 180 days of the alleged occurrence.
- Complaints are submitted to the HR/EEO Manager.
- Upon receipt of the complaint, the HR/EEO Manager will immediately notify MTA, no later than three business days and ensure that the complaint is entered into the data base.
- Within three business days of receipt of the complaint the HR/EEO Manager will contact the complainant by phone to set up an interview.
- The complainant will have a right to have a witness/representative present during the interview and can submit any documentation they perceive as relevant to proving their complaint.
- All steps taken and findings in the investigation will be documented in writing and included in the complaint file.
- The HR/EEO Manager will contact the complainant at the conclusion of the investigation, prior to writing the final report and give the complainant an opportunity to give rebuttal statement at the end of the investigation process.
- At the conclusion of the investigation and within 60 days of the interview with the complainant, the HR/EEO Manager will prepare a report that includes a narrative description of the incident, identification of the persons interviewed, findings, and recommendations for the disposition. This report will be provided to the Authorizing Official, MTA, legal counsel, if appropriate.
- The HR/EEO Manager will send a letter to the complainant notifying them of the outcome of the investigation. If the complaint was substantiated, the letter will indicate the course of action that will be followed to correct the situation. If the complaint is determined to be unfounded, the letter will explain the reasoning, and refer the complainant to MTA in the event the complainant wished to appeal the determination. This letter will be copied to MTA.
Click on link below to print out the complaint form:
| complaint_form.pdf |